misp-website/content/professional-services.md

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title: MISP Professional Services
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MISP Professional Services (MPS) is a program handled by the lead developers of MISP Project, in order to offer highly
skilled services around MISP and to support the sustainability of the MISP project.
This initiative is meant to address the policy requirements of companies/organisations requiring commercial support contracts.

In addition to the best-effort support available through the usual [support channels](/documentation/#community-support/),
our MISP Professional Services are meant to be used by companies and organisations who want to make sure their issues are
fast-tracked and are prioritised.

The following MISP Professional Services are available:

## Trainings

The MISP Project team is very experienced in both focused/targeted small group and broader large audience trainings,
either at our location or at a location specified by the organisation taking the training.
We are flexible on the content and can adapt it to the level of expertise of the participants if required.
Most of the time we are doing sessions lasting 1 to 3 days, with an incremental approach when it comes to the required technical experience each day.
The training is always held by two of our MISP core team members.

The MISP team frequently gives open trainings within their premises in Luxembourg and sometimes abroad.
A list of the current trainings can be found at the [events page](/events/).

There are different custom training offerings:

a) For on-site closed trainings up to 30-50 attendees (depending on conditions of the location):
We charge EUR 3.567 per training day plus additional expenses ([see below](#additional-costs-for-all-missions-outside-luxembourg))

b) For closed trainings up to 30 attendees in Luxembourg:
We charge EUR 4.162 per training day including food and beverages


## Support contract

We offer a yearly support contract for the fast-tracked resolution of 5 issues.
This contract includes the prioritised resolution of 5 issues, configuration requests or fast-tracked bug fixes for the MISP core software or modules maintained by us. The support is given through our ticket system within business hours.
Fast-tracking a new/custom feature is usually project based and not included in this support contract, but depending on the complexity of the requested feature, exceptions can of course be made. This type of support costs EUR 7.134 per year.

## Sustainability support

In order to support the sustainability of MISP as an Open Source project, we offer the display of your logo prominently on the MISP Project website's supporter section. This type of support costs EUR 10.701 per year.

## Support contract with sustainability support

In order to support the sustainability of MISP as an Open Source project, we offer the display of your logo prominently on the MISP Project website's supporter section. In addition, this contract includes the prioritised resolution of 6 issues, configuration requests or fast-tracked bug fixes for the MISP core software or modules maintained by us. The support is given through our ticket system within business hours.
Fast-tracking a new/custom feature is usually project based and not included in this support contract, but depending on the complexity of the requested feature, exceptions can of course be made. This type of combined support costs EUR 17.835 per year.

## Optional additional support offerings

The following options are available for any holder of an active support contract:

- Training, virtual (EUR 3.567 per training day if you have an active support contract, otherwise EUR 4.162)
- Advisory, installation or integration support, remotely (EUR 1.784 per 8 hours)
- Development of new and/or custom features (project based, cost depending on scope)

## MISP hosting

Providing hardware resources, installing and maintaining the operating system and MISP can be challenging for many organisations. 

We can offer support for these cases, in form of MISP hosting. The hosting is located in Luxembourg, in our data-center and don't rely on
third-party cloud providers.

Below an overview of configurations:

|Feature |virtual MISP|dedicated MISP|
|:---|:-----------|:-------------|
|Base resource|virtual| dedicated hardware |
|Operating system maintenance| included| included|
|MISP maintenance |included|included|
|Initial OS & MISP setup| included | included|
|MISP early patching [^1]|included|included|
|Included MISP admin role| OrgAdmin|SiteAdmin|
|Included Managed Organisations|1|Unlimited|
|Included HDD space|100 GB| 500 GB|
|Option: additional Organisations (group of 10, per year)|n/a|900 EUR|
|Option: Enabling MISP modules| 2.500 EUR| included |
|Option: Enabling and maintaining adequate CIRCL MISP synchronisation | 3.000 EUR| 3.000 EUR|
|Option: MISP professional services (MPS) contract |5.000 EUR |included|
|Option: Backup|Included|Included and exportable|
|Option: additional HDD space per 100 GB|on request|on request|
|Setup cost|1.000 EUR|1.000 EUR|
|Price per year|12.000 EUR| 45.000 EUR|

[^1]: Part of the Responsible Vulnerability Disclosure program, security issue will be fixed on those instances as soon as they are discovered and fixed, even before an official release is published.

Other features can be booked in addition. Volume discounts are available. We're open to discuss your specific requirements.


## Additional costs for all missions outside Luxembourg

In addition to the displayed prices, we also charge for the travel and accommodation costs according to the number of trainers or support engineers required.

Based on the training location and the time of travel an additional uplift of the price may be included.


## Contact for inquiries and requests

Please send your inquiries regarding MISP Professional Services to mps@misp-project.org


## Indexed prices

The aforementioned prices are linked to the Luxembourgish index, version February 2023.