misp-website/_pages/professional-services.md

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# MISP Professional Services

MISP Professional Services (MPS) is a program handled by the lead developers of MISP Project, in order to offer highly
skilled services around MISP and to support the sustainability of the MISP project.
This initiative is meant to address the policy requirements of companies/organisations requiring commercial support contracts.

In addition to the best-effort support available through the usual [support channels](/documentation/#community-support/),
our MISP Professional Services are meant to be used by companies and organisations who want to make sure their issues are
fast-tracked and are prioritised.

The following MISP Professional Services are available:

## Trainings

The MISP Project team is very experienced in both focused/targeted small group and broader large audience trainings,
either at our location or at a location specified by the organisation taking the training.
We are flexible on the content and can adapt it to the level of expertise of the participants if required.
Most of the time we are doing sessions lasting 1 to 3 days, with an incremental approach when it comes to the required technical experience each day.
The training is always held by two of our MISP core team members.

The MISP team frequently gives open trainings within their premises in Luxembourg and sometimes abroad.
A list of the current trainings can be found at the [events page](/events/).

There are different custom training offerings:

a) For on-site closed trainings up to 30-50 attendees (depending on conditions of the location):
We charge EUR 3.000 per training day plus additional expenses ([see below](#additional-costs-for-all-missions-outside-luxembourg))

b) For closed trainings up to 30 attendees in Luxembourg:
We charge EUR 3.500 per training day including food and beverages


## Support contract

We offer a yearly support contract for the fast-tracked resolution of 5 issues.
This contract includes the prioritised resolution of 5 issues, configuration requests or fast-tracked bug fixes for the MISP core software or modules maintained by us. The support is given through our ticket system within business hours.
Fast-tracking a new/custom feature is usually project based and not included in this support contract, but depending on the complexity of the requested feature, exceptions can of course be made. This type of support costs EUR 6.000 per year.

## Sustainability support

In order to support the sustainability of MISP as an Open Source project, we offer the display of your logo prominently on the MISP Project website's supporter section. This type of support costs EUR 9.000 per year.

## Support contract with sustainability support

In order to support the sustainability of MISP as an Open Source project, we offer the display of your logo prominently on the MISP Project website's supporter section. In addition, this contract includes the prioritised resolution of 6 issues, configuration requests or fast-tracked bug fixes for the MISP core software or modules maintained by us. The support is given through our ticket system within business hours.
Fast-tracking a new/custom feature is usually project based and not included in this support contract, but depending on the complexity of the requested feature, exceptions can of course be made. This type of combined support costs EUR 15.000 per year.

## Optional additional support offerings

The following options are available for any holder of an active support contract:

- Training, virtual (EUR 3.000 per training day if you are not holder an active support contract: EUR 3,500)
- Installation support on-site or remotely (EUR 1.500 per day)
- Integration support on-site or remotely (EUR 1.500 per day)
- Development of new and/or custom features (project based, cost depending on scope)


# Additional costs for all missions outside Luxembourg

In addition to the displayed prices, we also charge for the travel and accommodation costs according to the number of trainers or support engineers required.

Based on the training location and the time of travel an additional uplift of the price may be included.


# Contact for inquiries and requests

Please send your inquiries regarding MISP Professional Services to mps@misp-project.org