From 09703609fc2432ecf086b8fe45d6b324c5a923c9 Mon Sep 17 00:00:00 2001 From: Tom Lant Date: Mon, 14 Aug 2017 14:35:25 +0100 Subject: [PATCH 1/5] Create ISSUE_TEMPLATE.md A new issue template proposed to try and steer people towards #matrix:matrix.org for support queries relating to running their own homeserver. --- ISSUE_TEMPLATE.md | 36 ++++++++++++++++++++++++++++++++++++ 1 file changed, 36 insertions(+) create mode 100644 ISSUE_TEMPLATE.md diff --git a/ISSUE_TEMPLATE.md b/ISSUE_TEMPLATE.md new file mode 100644 index 0000000000..61d8b59eb0 --- /dev/null +++ b/ISSUE_TEMPLATE.md @@ -0,0 +1,36 @@ + + +### Description + +Describe here the problem that you are experiencing, or the feature you are requesting. + +### Steps to reproduce + +- For bugs, list the steps +- that reproduce the bug +- using hyphens as bullet points + +Describe how what happens differs from what you expected. + +### Version information + + + +- **Homeserver**: was this issue identified on matrix.org or another homeserver? +- **Platform**: tell us about the environment in which your homeserver is operating + - distro, hardware, if it's running in a vm/container, etc. From b524dd4c355700e449ff5806514527e7b040ac5c Mon Sep 17 00:00:00 2001 From: Tom Lant Date: Mon, 14 Aug 2017 14:36:49 +0100 Subject: [PATCH 2/5] Update ISSUE_TEMPLATE.md Oops capital L. --- ISSUE_TEMPLATE.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/ISSUE_TEMPLATE.md b/ISSUE_TEMPLATE.md index 61d8b59eb0..e5415a202b 100644 --- a/ISSUE_TEMPLATE.md +++ b/ISSUE_TEMPLATE.md @@ -1,7 +1,7 @@ ### Description From ec3a2dc773d70e6d19e4c1f75571b5f2a313cb16 Mon Sep 17 00:00:00 2001 From: Tom Lant Date: Thu, 17 Aug 2017 11:00:51 +0100 Subject: [PATCH 4/5] Update ISSUE_TEMPLATE.md Responding to review comments. --- ISSUE_TEMPLATE.md | 13 ++++++++++--- 1 file changed, 10 insertions(+), 3 deletions(-) diff --git a/ISSUE_TEMPLATE.md b/ISSUE_TEMPLATE.md index a3ca19ff72..a03285bc4e 100644 --- a/ISSUE_TEMPLATE.md +++ b/ISSUE_TEMPLATE.md @@ -27,10 +27,17 @@ Describe here the problem that you are experiencing, or the feature you are requ Describe how what happens differs from what you expected. +If you can identify any relevant log snippets from _homeserver.log_, please include +those here (please be careful to remove any personal or private data): + ### Version information -- **Homeserver**: was this issue identified on matrix.org or another homeserver? -- **Platform**: tell us about the environment in which your homeserver is operating - - distro, hardware, if it's running in a vm/container, etc. +- **Homeserver**: Was this issue identified on matrix.org or another homeserver? + +If not matrix.org: +- **Version**: What version of Synapse is running? +- **Install method**: package manager/git clone/pip +- **Platform**: Tell us about the environment in which your homeserver is operating + - distro, hardware, if it's running in a vm/container, etc. From 413c2707236aa0a7e96e23eae1f760826163cc5a Mon Sep 17 00:00:00 2001 From: Tom Lant Date: Thu, 17 Aug 2017 11:14:35 +0100 Subject: [PATCH 5/5] Update ISSUE_TEMPLATE.md Added instructions for checking server version. --- ISSUE_TEMPLATE.md | 6 +++++- 1 file changed, 5 insertions(+), 1 deletion(-) diff --git a/ISSUE_TEMPLATE.md b/ISSUE_TEMPLATE.md index a03285bc4e..d2050a3e44 100644 --- a/ISSUE_TEMPLATE.md +++ b/ISSUE_TEMPLATE.md @@ -37,7 +37,11 @@ those here (please be careful to remove any personal or private data): - **Homeserver**: Was this issue identified on matrix.org or another homeserver? If not matrix.org: -- **Version**: What version of Synapse is running? +- **Version**: What version of Synapse is running? - **Install method**: package manager/git clone/pip - **Platform**: Tell us about the environment in which your homeserver is operating - distro, hardware, if it's running in a vm/container, etc.