diff --git a/src/components/views/elements/ErrorBoundary.js b/src/components/views/elements/ErrorBoundary.js
index 68bec667d8..9fe6861250 100644
--- a/src/components/views/elements/ErrorBoundary.js
+++ b/src/components/views/elements/ErrorBoundary.js
@@ -20,6 +20,7 @@ import { _t } from '../../../languageHandler';
 import {MatrixClientPeg} from '../../../MatrixClientPeg';
 import PlatformPeg from '../../../PlatformPeg';
 import Modal from '../../../Modal';
+import SdkConfig from "../../../SdkConfig";
 
 /**
  * This error boundary component can be used to wrap large content areas and
@@ -73,9 +74,10 @@ export default class ErrorBoundary extends React.PureComponent {
         if (this.state.error) {
             const AccessibleButton = sdk.getComponent('elements.AccessibleButton');
             const newIssueUrl = "https://github.com/vector-im/element-web/issues/new";
-            return <div className="mx_ErrorBoundary">
-                <div className="mx_ErrorBoundary_body">
-                    <h1>{_t("Something went wrong!")}</h1>
+
+            let bugReportSection;
+            if (SdkConfig.get().bug_report_endpoint_url) {
+                bugReportSection = <React.Fragment>
                     <p>{_t(
                         "Please <newIssueLink>create a new issue</newIssueLink> " +
                         "on GitHub so that we can investigate this bug.", {}, {
@@ -94,6 +96,13 @@ export default class ErrorBoundary extends React.PureComponent {
                     <AccessibleButton onClick={this._onBugReport} kind='primary'>
                         {_t("Submit debug logs")}
                     </AccessibleButton>
+                </React.Fragment>;
+            }
+
+            return <div className="mx_ErrorBoundary">
+                <div className="mx_ErrorBoundary_body">
+                    <h1>{_t("Something went wrong!")}</h1>
+                    { bugReportSection }
                     <AccessibleButton onClick={this._onClearCacheAndReload} kind='danger'>
                         {_t("Clear cache and reload")}
                     </AccessibleButton>
diff --git a/src/components/views/messages/TileErrorBoundary.js b/src/components/views/messages/TileErrorBoundary.js
index e42ddab16a..9b67e32548 100644
--- a/src/components/views/messages/TileErrorBoundary.js
+++ b/src/components/views/messages/TileErrorBoundary.js
@@ -19,6 +19,7 @@ import classNames from 'classnames';
 import { _t } from '../../../languageHandler';
 import * as sdk from '../../../index';
 import Modal from '../../../Modal';
+import SdkConfig from "../../../SdkConfig";
 
 export default class TileErrorBoundary extends React.Component {
     constructor(props) {
@@ -54,14 +55,20 @@ export default class TileErrorBoundary extends React.Component {
                 mx_EventTile_content: true,
                 mx_EventTile_tileError: true,
             };
+
+            let submitLogsButton;
+            if (SdkConfig.get().bug_report_endpoint_url) {
+                submitLogsButton = <a onClick={this._onBugReport} href="#">
+                    {_t("Submit logs")}
+                </a>;
+            }
+
             return (<div className={classNames(classes)}>
                 <div className="mx_EventTile_line">
                     <span>
                         {_t("Can't load this message")}
                         { mxEvent && ` (${mxEvent.getType()})` }
-                        <a onClick={this._onBugReport} href="#">
-                            {_t("Submit logs")}
-                        </a>
+                        { submitLogsButton }
                     </span>
                 </div>
             </div>);
diff --git a/src/i18n/strings/en_EN.json b/src/i18n/strings/en_EN.json
index 4414077005..d4d7017ac8 100644
--- a/src/i18n/strings/en_EN.json
+++ b/src/i18n/strings/en_EN.json
@@ -1440,8 +1440,8 @@
     "Click to view edits": "Click to view edits",
     "Edited at %(date)s. Click to view edits.": "Edited at %(date)s. Click to view edits.",
     "edited": "edited",
-    "Can't load this message": "Can't load this message",
     "Submit logs": "Submit logs",
+    "Can't load this message": "Can't load this message",
     "Failed to load group members": "Failed to load group members",
     "Filter community members": "Filter community members",
     "Are you sure you want to remove '%(roomName)s' from %(groupId)s?": "Are you sure you want to remove '%(roomName)s' from %(groupId)s?",