diff --git a/src/components/views/right_panel/UserInfo.js b/src/components/views/right_panel/UserInfo.js
index 3171890955..8440532b9d 100644
--- a/src/components/views/right_panel/UserInfo.js
+++ b/src/components/views/right_panel/UserInfo.js
@@ -1296,7 +1296,8 @@ const BasicUserInfo = ({room, member, groupId, devices, isRoomEncrypted}) => {
     const userTrust = cryptoEnabled && cli.checkUserTrust(member.userId);
     const userVerified = cryptoEnabled && userTrust.isCrossSigningVerified();
     const isMe = member.userId === cli.getUserId();
-    const canVerify = cryptoEnabled && homeserverSupportsCrossSigning && !userVerified && !isMe;
+    const canVerify = cryptoEnabled && homeserverSupportsCrossSigning && !userVerified && !isMe &&
+        devices && devices.length > 0;
 
     const setUpdating = (updating) => {
         setPendingUpdateCount(count => count + (updating ? 1 : -1));