850 lines
36 KiB
Plaintext
850 lines
36 KiB
Plaintext
.oO Phrack 49 Oo.
|
|
|
|
Volume Seven, Issue Forty-Nine
|
|
|
|
13 of 16
|
|
|
|
|
|
|
|
.-----------------------------------------.
|
|
| Telephone Company Customer Applications |
|
|
|-----------------------------------------|
|
|
| Voyager[TNO] |
|
|
`-----------------------------------------'
|
|
|
|
|
|
Telco's use many types of software. In addition to the run-of-the-mill
|
|
employee applications such as OfficeVisions, PROFS, and the usual trashy
|
|
selection of DOS/Win applications, telco's use two types of much more
|
|
interesting software:
|
|
|
|
. Customer applications
|
|
. Provisioning applications
|
|
|
|
Customer applications are used by telco personnel to deal with customer
|
|
issues, such as billing and service orders. Provisioning applications are
|
|
used to deal with the actual phone network itself.
|
|
|
|
Customer applications include BOSS, CARS, CORD, SOLAR, SOPAD, OSCAR, and
|
|
PREMIS. Provisioning applications include FACS, March, April, COSMOS,
|
|
Switch and FOMS/FUSA.
|
|
|
|
Most of what has been written regarding telco software covered provisioning
|
|
applications. While much can be done with provisioning applications, you
|
|
will soon see the incredible opportunities offered by Customer
|
|
Applications. Within the family of Customer Applications you will find the
|
|
ability to locate personal information, look up addresses by telephone
|
|
number, and modify customer bills.
|
|
|
|
Experienced dumpster divers will recognize many of the screens shown in
|
|
this article.
|
|
|
|
|
|
|
|
.------------------------------.
|
|
| Part I: Billing Applications |
|
|
`------------------------------'
|
|
|
|
BOSS
|
|
~~~~
|
|
BOSS (Billing and Order Support System) contains bill and credit
|
|
information, equipment information, carrier billing information, customer
|
|
contact notes and payment history. BOSS is used in the Central and Eastern
|
|
Territories of U.S. West. To login to BOSS, you must enter your a ID, a
|
|
two character alphanumeric office code, and a five character password.
|
|
BOSS passwords expire after 30 days and cannot be re-used.
|
|
|
|
BOSS is operated largely with PF keys:
|
|
|
|
PF1 = ENTRY (Entry Screen)
|
|
PF2 = BILL (Entity and Summary Bill)
|
|
PF3 = IC (Itemized Calls)
|
|
PF4 = OCC (Other Charges and Credits)
|
|
PF5 = CSR (Customer Service Record)
|
|
PF6 = PREV (Previous Months Bill)
|
|
PF7 = NEXT (Next)
|
|
PF8 = Note (Notations)
|
|
PF9 = ASUM (Adjustments Summary)
|
|
PF10 = COMPUTE (Compute)
|
|
PF11 = F/B (Forward/Back)
|
|
|
|
|
|
PF2 will bring up the Billing Screen, which will show you the contact names
|
|
and telephone numbers for the account you are looking at. The CSBL screen
|
|
is completely covered with information, and it is impossible to get
|
|
everything out of it without careful study. There are at least two
|
|
versions of BOSS in use, this screen is a mix of the two that I am familiar
|
|
with:
|
|
|
|
+-----------------------------------------------------------------------------+
|
|
|CMD MSG COMMAND COMPLETED (I210) |
|
|
|(a)303 265 8545 (b)153 (c)NP (d)JAN 16 93 *CSBL (e)LIVE (f)DNV (g)1FR |
|
|
|(h)DARIN STOREY (i)PB 0205 (m)RT (q)AC D-00 (t)DEP 0 CN (x)BD N |
|
|
|515-D GIRARD BLVD S E (j)R1 0126 (n)ES (r)CT (u)DOI 030492 (y)LCU |
|
|
|BOULDER CO 80301 (k)R2 0216 (o)NT C A (s)NOB (v)TAX FSLCF- (z)LCR |
|
|
| (l)R3 0224 (p)PPD (w)TAR AJ (A)LAL |
|
|
| (B)CI SEARS SUPVSR 2426767 MS SANDI SM POE NLR |
|
|
|DAD MICHAEL STOREY 2755595 (C)CBR |
|
|
| (D)SSN (E)VL (F)TRT HIST 059511111111 (G)CIV 0290 |
|
|
| (H)RCK HIST 000000000000 (I)PAH |
|
|
| PREV BL 168.55 CUR BL 116.24 |
|
|
| PAY & ADJ PREV BILL PAY AND ADJ CURR BILL |
|
|
| DATE T AMOUNT DATE T AMOUNT |
|
|
| 1223 01 101.15 |
|
|
| (J)010 30.42 |
|
|
| 221 9.03 |
|
|
| 300 9.39 |
|
|
| (K)CCG 48.84 |
|
|
| (L)BAL 67.40 |
|
|
| (M)TOT 116.24 (N)CUR DUE 116.24 |
|
|
| (O)RP (P)NOTATION (Q)TYPE (R)PN (S)ACT (T)FU (U)BD |
|
|
| 0193 (V)+ |
|
|
+-----------------------------------------------------------------------------+
|
|
|
|
Legend:
|
|
(a) Telephone number
|
|
(b) Customer code
|
|
(c) Listing Type (See below)
|
|
(d) Most current bill date
|
|
(e) Account Status Code (See below)
|
|
(f) Alpha code for the serving exchange
|
|
(g) Class of service (See below)
|
|
(h) Billing name
|
|
(i) Pay-By-Date, month and day payment is due
|
|
(j) Previous months denial date
|
|
(k) Date first collection notice is sent out
|
|
(l) Date account will be denied and referred to CMC
|
|
(m) Remove from treatment amount
|
|
(n) Entity Status (See below)
|
|
(o) No Treatment Indicator (See below)
|
|
(p) Preferred Payment Date
|
|
(q) Account Classification (credit classification)
|
|
(r) Carryover Treat History (unimplemented)
|
|
(s) Number of bills the customer receives
|
|
(t) Total deposit held on the account
|
|
(u) Date of Installation
|
|
(v) Tax Code
|
|
(w) Tax Area Code
|
|
(x) Bank Draft
|
|
(y) Local Units Used (unimplemented)
|
|
(z) Local Usage Units Credited (unimplemented)
|
|
(A) Local Usage Units Allowed (unimplemented)
|
|
(B) Credit Information
|
|
(C) Can Be Reached
|
|
(D) Social Security Number
|
|
(E) Central Office is Voice Link capable
|
|
(F) Treatment History (read right to left)
|
|
(G) Credit Information Verified (date CI was last verified)
|
|
(H) Returned Check History (read right to left)
|
|
(I) Previous Account History
|
|
(J) Charges by Entity (charges from AT&T, MCI, etc...)
|
|
(K) Current Charges
|
|
(L) Balance from the previous bill
|
|
(M) Total
|
|
(N) Current Due
|
|
(O) Responsible Party
|
|
(P) Notation
|
|
(Q) Type code
|
|
(R) Position Number (BOSS user position number)
|
|
(S) The action to be taken
|
|
(T) Follow-up date
|
|
(U) Bill Date
|
|
(V) Notation Indicator (+ means there are display pages of notations)
|
|
(P means there are permanent notations)
|
|
|
|
Listing types include:
|
|
|
|
NP Non-Published
|
|
NL or NLIST Non-Listed
|
|
<null> Published
|
|
|
|
|
|
Account Status Codes are shown in order of priority. SNP, SUSP, DISC,
|
|
OCAx, LEGX and W-OFF codes are highlighted on the screen. Account Service
|
|
Codes include:
|
|
|
|
OCAx Account has been referred to an outside collection agency
|
|
LEGX Account has been referred to legal
|
|
W-OFF Written OFF FINAL BILL
|
|
FIN-R Revised final bill
|
|
FIN-I Initial Final Bill
|
|
DISC Service has been disconnected
|
|
SNP Service has been interrupted for non-payment
|
|
SUSP Service has been temporarily suspended at customer request
|
|
INIT Initial bill
|
|
LIVE Live bill
|
|
SCD Select Carrier Denial
|
|
|
|
|
|
Class of Service Codes include:
|
|
|
|
1FR One Flat Rate
|
|
1MR One Measured Rate
|
|
1PC One Pay Phone
|
|
CDF DTF Coin
|
|
PBX Private Branch Exchange (Direct Inward Dialing ext.)
|
|
CFD Coinless ANI7 Charge-a-Call
|
|
INW InWATS
|
|
OWT OutWATS
|
|
PBM 0 HO/MO MSG REG (No ANI)
|
|
PMB LTG = 1 HO/MO Regular ANI6
|
|
|
|
Entity Status is used to restrict access to toll services. The three digit
|
|
carrier code is listed, followed by the letters S, C or F.
|
|
|
|
If the NT (No Treatment Indicator) is C, the computer sends out a late
|
|
notice on the R2 date. If the NT is T, there is a temporary reprieve and
|
|
the computer will not sent out a late notice this month. If the NT is M or
|
|
P, late notices are never sent.
|
|
|
|
PF11 from this screen will take you through the entity CSBL's.
|
|
|
|
PF5 will show you the customers Current Service Record. The CSR screen
|
|
will look something like this:
|
|
|
|
+-----------------------------------------------------------------------------+
|
|
|CMD MSG |
|
|
|(a)303 864 2475 (b)298 NP (c)NOV 10 99 *CSR (d)P 1 2 DNV 1FR |
|
|
|(e)BARBARA ANDERSON FOR |
|
|
|XSBN 2-864-2475 |
|
|
| (f)---LIST |
|
|
| NP (NP) ANDERSON, DARRYL B |
|
|
| LA 5425 ROWLAND CT |
|
|
| (g)---BILL |
|
|
| BN1 BARBARA ANDERSON FOR |
|
|
| BN2 DARRYL B ANDERSON |
|
|
| BA1 5425 ROWLAND CT |
|
|
| PO 80301 /TAR GQ |
|
|
| (h)---S&E |
|
|
| (i)ORIG SERV ESTAB 8-17-78 |
|
|
|(j) (k) (l) (m) (n) |
|
|
|20182 1825 NPU /1000 1.31 1.31 |
|
|
|41481 7001 TTR /1000 1.12 1.12 |
|
|
|82585 3793 1FR /1000/PICX288 5.60 5.60 |
|
|
|41481 2140 KH9 /1000 .00 .00 |
|
|
|22782 5106 WMR /1000/D .56 .56 |
|
|
|41481 7001 RJ11C /1000/D .00 .00 |
|
|
| |
|
|
|RP NOTATION TYPE PN ACT FU BD |
|
|
| 1299 |
|
|
+-----------------------------------------------------------------------------+
|
|
|
|
Legend:
|
|
(a) Telephone number
|
|
(b) Customer code
|
|
(c) Most current bill date
|
|
(d) Page number
|
|
(e) Billing name
|
|
(f) LIST section containing listed name and address
|
|
(g) BILL section containing billing name and address
|
|
(h) S&E section containing products and service
|
|
(i) Date original service was established
|
|
(j) Date each service was installed
|
|
(k) Last 4 digits of order number that put service online
|
|
(l) USOC's representing the products and services on the account
|
|
(See below)
|
|
(m) Monthly rate for each USOC
|
|
(n) Amount billed for USOC total
|
|
|
|
USOC Codes include:
|
|
|
|
ESC Three Way Calling
|
|
ESF Speed Calling
|
|
ESL Speed Calling 8 Code
|
|
ESM Call Forwarding
|
|
ESX Call Waiting
|
|
EVB Busy Call Forward
|
|
EVC Busy Call Forward Extended
|
|
EVD Delayed Call Forwarding
|
|
HM1 Intercom Plus
|
|
HMP Intercom Plus
|
|
MVCCW Commstar II Call Waiting
|
|
|
|
|
|
|
|
PF8 allows you to view the notes the telco is keeping on the customer. This
|
|
is not a free-form notes screen, but is instead very structured. Notes are
|
|
automatically deleted after two months unless the type code PERM is used.
|
|
|
|
+-----------------------------------------------------------------------------+
|
|
|CMD MSG |
|
|
|303 864 2475 2298 NP 3NOV 10 99 *CSR P 1 2 DNV 1FR |
|
|
| |
|
|
|BARBARA ANDERSON FOR |
|
|
| |
|
|
|DATE RP NOTATION USR TYPE PN ACT FU |
|
|
|1209 1988 ESTAB FREE 976 BLOCK 12-9-88 LTR PERM |
|
|
|0324 BARB SLD CCS DD 3-1 SKJ PSOC |
|
|
|0213 NONE NBV CHK |
|
|
|0213 BARB LOST BL ND DUPT SNT ASAP. AGRD ML COPY NBV MISC |
|
|
| TDA. VRFY BL ADDR |
|
|
| |
|
|
|RP NOTATION TYPE PN ACT FU BD |
|
|
| 1299 |
|
|
+-----------------------------------------------------------------------------+
|
|
|
|
Valid type codes include:
|
|
|
|
MISC Miscellaneous
|
|
CHK Account review or pulled up wrong account
|
|
PERM Permanent
|
|
PASS Contact Passed Intra Company
|
|
MORE More data follows on an additional screen
|
|
OTHM Carrier toll and inquiry
|
|
OHTD Carrier toll and inquiry
|
|
OTHB Non-specific billing question
|
|
PSON New connect, order negotiation
|
|
CPN New connect, order canceled
|
|
QPON New connect, order inquiry
|
|
|
|
|
|
|
|
CARS
|
|
~~~~
|
|
CARS (Customer Access and Retrieval System) is used in the Western
|
|
Territories of U.S. West. CARS stores bill and credit information,
|
|
equipment information, carrier billing information, customer contact notes
|
|
and payment history. CARS user id's are six characters and normally begin
|
|
with a 'B' for business. CARS passwords (lockwords, in U.S. West parlance)
|
|
are from 4 to either characters and must contain at least one alpha and one
|
|
numeric character. CARS passwords expire after 30 days. You will also be
|
|
asked for a Project Code (use 'M'), a Group Code (use 'G') and a Position
|
|
#. The Position # consists of a pair of two character fields. The first
|
|
two characters are the office code and the second two characters identify
|
|
the individual employee. The CARS interface is quite similar to the BOSS
|
|
interface. The function keys for CARS are:
|
|
|
|
PF1 = LDD (Long Distance Detail)
|
|
PF2 = CSBL (Current Status Bill)
|
|
PF3 = BILL (Bill Detail)
|
|
PF4 = QTFU (Query/Treatment Follow-Up)
|
|
PF5 = CCSR (Current Customer Service Record)
|
|
PF6 = PREV (Previous Month's Information)
|
|
PF7 = PADJ (Payment and Adjustments)
|
|
PF8 = NOTE (Notations)
|
|
PF9 = ABIL (Adjustment Bill)
|
|
PF10 = COMPUTE (Compute)
|
|
PF11 = F/B (Forward/Back)
|
|
PF12 = BESS (Billed Entry Status Screen)
|
|
|
|
|
|
PF2 will bring up the CSBL (Current Service Bill) screen, which shows you
|
|
the "can be reached" numbers and names for the account you are looking at.
|
|
|
|
PF5 will bring up the Current Service Record (CSR). A CARS CSR screen
|
|
resembles a BOSS CSR screen:
|
|
|
|
+-----------------------------------------------------------------------------+
|
|
|CMD___________________________________________ Q: |
|
|
|(a)303 864 2475 (b)2298 72W (c)NOV 10 99 *CCSR* LIVE (d)P00001 COS |
|
|
|(e)BARBARA ANDERSON FOR SEA 1FB TAX FSL |
|
|
| (f)---LIST |
|
|
| NP (NP) ANDERSON, DARRYL B |
|
|
| LA 5425 ROWLAND CT |
|
|
| (g)---BILL |
|
|
| TAR 1700 |
|
|
| MCN NXWAC |
|
|
| COS 852-9200S |
|
|
| BN1 BARBARA ANDERSON FOR |
|
|
| BN2 DARRYL B ANDERSON |
|
|
| BA1 5425 ROWLAND CT |
|
|
| (h)---S&E |
|
|
| ENT 000 |
|
|
|(i) (j) (qty) (k) (l) (tax codes) |
|
|
|02/18/92 05/18/90 1 FB/TN 621-2475/PIC XXX/LPS 42.10 &# |
|
|
|02/16/90 05/18/90 1 HSO/TN 621-2475/SLS 2.00 &# |
|
|
| 377000 |
|
|
|02/16/90 02/16/90 1 TTB/TN 621-2475/SLS 0.00 & |
|
|
| 377000 |
|
|
|02/16/90 02/16/90 1 9ZR/TN 621-2475/SLS 4.22 |
|
|
| 377000 |
|
|
|RP-___________NOTE_________________________________________________________ |
|
|
|____________________________TYPE_____FLUP_____PN_____ACT_____BD_____USR_____ |
|
|
+-----------------------------------------------------------------------------+
|
|
|
|
Legend:
|
|
(a) Telephone number
|
|
(b) Customer code
|
|
(c) Most current bill date
|
|
(d) Page number
|
|
(e) Billing name
|
|
(f) LIST section containing listed name and address
|
|
(g) BILL section containing billing name and address
|
|
(h) S&E section containing products and service
|
|
(i) Date original service was established
|
|
(j) Date each service was installed
|
|
(k) USOC's representing the products and services on the account
|
|
(l) Monthly rate for each USOC
|
|
|
|
|
|
Just as with BOSS, PF8 brings up the NOTE screen. The CARS NOTE screen
|
|
differs slightly from the BOSS NOTE screen:
|
|
|
|
+-----------------------------------------------------------------------------+
|
|
|CMD__________________________________________________________ O: |
|
|
|303 864 2475 298 NP NOV 10 99 *NOTES* L00001 |
|
|
|BARBARA ANDERSON FOR SEA 1FB LC 00 TAX FSLC |
|
|
| |
|
|
|DATE RP NOTATION USR OFC TYPE PN ACT FU |
|
|
|1209 1991 DISCUSS BILL ONLY WITH BARBARA LTR TS1 PERM |
|
|
|0324 BARB C015364 DD 030199 |
|
|
| SLD CCS SKJ D18 PSOC |
|
|
|0213 NONE NBV TS1 CHK |
|
|
|0213 BARB LOST BL ND DUPT SNT ASAP. AGRD |
|
|
| ML COPY TDA. VRFY BL ADDR NBV TS1 MISC |
|
|
| |
|
|
|RP NOTATION TYPE PN ACT FU BD |
|
|
| 1299 |
|
|
+-----------------------------------------------------------------------------+
|
|
|
|
Valid type codes include: MISC, CHK, PERM and PASS.
|
|
|
|
|
|
|
|
.-------------------------------------.
|
|
| Part II: Service Order Applications |
|
|
`-------------------------------------'
|
|
|
|
CORD
|
|
~~~~
|
|
CORD (Customer Order Retrieval and Display) is used in the 206, 503 and 509
|
|
NPA's. CORD has three functions:
|
|
|
|
. Accessing service orders by order number
|
|
. Locating order numbers by telephone number
|
|
. Locating order numbers by telephone prefix
|
|
|
|
Let's say you know that an attractive young lady is moving into your
|
|
apartment complex but you don't know her apartment number or her telephone
|
|
number. Connect to CORD and pull up all of the service orders for the
|
|
apartment complex's prefix and scan them until you find one in the
|
|
apartment complex on or near the date she moved in. It's much easier if
|
|
you have at least a first name.
|
|
|
|
To use CORD, you will need to know the code for your NPA. 206 is 0, 503 is
|
|
5 and 509 is 6.
|
|
|
|
|
|
SOLAR
|
|
~~~~~
|
|
SOLAR (Service Order Logistics and Reference) is used in Southern 308, 319,
|
|
402, 515, 605 and 712. In addition, SOLAR is used in Northern 218, 507,
|
|
612 and 701. I do not know of an NPA where SOLAR is used exclusively.
|
|
SOLAR has two capabilities:
|
|
|
|
. Accessing service orders by order number
|
|
. Accessing service orders by telephone number
|
|
|
|
|
|
SOPAD
|
|
~~~~~
|
|
SOPAD (Service Order Provisioning and Distribution) is used in 208, 303
|
|
(TNOland), 307, 406, 505, 602, 719 and 801. SOPAD has two capabilities:
|
|
|
|
. Accessing service orders by order number
|
|
. Accessing service orders by telephone numbers
|
|
|
|
|
|
|
|
.--------------------------------------.
|
|
| Part III: Miscellaneous Applications |
|
|
`--------------------------------------'
|
|
|
|
PREMIS
|
|
~~~~~~
|
|
PREMIS (Premises Information System) is a geographical database designed by
|
|
BellCore and used by various telco's across the country. Using Premis, an
|
|
employee can do customer lookups by telephone number (CNA), check for
|
|
multiple subscribers at an address (upstairs/downstairs), and view account
|
|
status. PREMIS can be used directly, but it is also used by applications
|
|
such as SONAR (Service Order Negotiation and Retrieval).
|
|
|
|
To do successful PREMIS lookups, you will need to be able to encode your
|
|
requests in the proper format. This is very difficult unless to do this on
|
|
a regular basis. To make matters more difficult, "proper format" differs
|
|
from area to area, even within the same RBOC! Particularly difficult are
|
|
trailer parks, nursing homes, military bases and indian reservations.
|
|
|
|
The PREMIS input screen looks like this:
|
|
+-----------------------------------------------------------------------------+
|
|
|REQ PREM (a) |
|
|
|SAGA (b) |
|
|
|ADDR (c) |
|
|
|LOC APT (d) FLR BLDG |
|
|
|AHN (e) RT BOX (h) |
|
|
|COM (f) TN (i) LN (j) STATUS (k) |
|
|
| |
|
|
|DAC (g) |
|
|
+-----------------------------------------------------------------------------+
|
|
|
|
(a) Screen name (Request PREMIS)
|
|
(b) Street Address Guide Area (see below)
|
|
(c) Address
|
|
(d) Location or apartment
|
|
(e) Assigned House Number
|
|
(f) Community
|
|
(g) Destination Address Code
|
|
(h) Route and Box
|
|
(i) Telephone Number
|
|
(j) Line Number
|
|
(k) Status
|
|
|
|
Valid SAGA codes include:
|
|
|
|
CHY Northern Wyoming
|
|
CPR Southern Wyoming
|
|
DNV Denver, Colorado
|
|
IDO Idaho
|
|
MTA Montana
|
|
NCO Northern Colorado
|
|
SCO Southern Colorado
|
|
NMX New Mexico
|
|
PNX Phoenix
|
|
TSN Tucson
|
|
UTA Utah
|
|
NE Nebraska
|
|
|
|
|
|
If the PREMIS database was able to understand your query and find the
|
|
address information, you will see an output screen that looks like this:
|
|
|
|
+-----------------------------------------------------------------------------+
|
|
|REQ PREM TCAT (a) L# 1 BD (b) |
|
|
|SAGA MN (c) EMP NMX |
|
|
|ADDR 7821 LYNDALE AV S |
|
|
|LOC APT 11 FLR BLDG |
|
|
|AHN RT BOX |
|
|
|COM***BLMGTN ST MN |
|
|
| TN LN STATUS |
|
|
| |
|
|
|DES (d) |
|
|
|DESCRIP (e) LYNDALE LODGE |
|
|
| ZIP 55420 EX(f) MPLS WC(g) 612881 NPA(h) 612 RZ(i) 00 RE(j)|
|
|
| BO DIR RTZ(k) 2 CO(l) 881 LCL(m) 1ESS |
|
|
| PC(n) FDT,SAT TELF(o)1ES TAR(p) OTHR PD(q) |
|
|
| (r)RMK |
|
|
| |
|
|
| (s)RMKT SCD: NPS ATX |
|
|
| |
|
|
| (t)RMKB LCC IS LCT # (v) (w) (x) (y) |
|
|
| (u)STAT NON-WORK 06-23-96 TN 612 505-1942 CT Y CNF N DIP N CS 1FR |
|
|
|LN JORGENSEN,ROBERT C & DIANE MWS NONE |
|
|
| |
|
|
|DAC (z) +PIC +PIC +PIC |
|
|
+-----------------------------------------------------------------------------+
|
|
|
|
(a) Screen name (Request PREMIS Telephone Category)
|
|
(b) Line ID number (Customer's 1st line, 2nd line, etc...)
|
|
(c) Street Address Guide Area
|
|
(d) Descriptive field
|
|
(e) Descriptive address
|
|
(f) Exchange
|
|
(g) Wire Center
|
|
(h) Numbering Plan Area
|
|
(i) Resistance Zone
|
|
(j) Ringer Equivalence
|
|
(k) Rate Zone
|
|
(l) Central Office
|
|
(m) Local (switch type)
|
|
(n) SAT means flow through orders can be negotiated.
|
|
ASAT in this field means Saturday installer visits
|
|
can be negotiated.
|
|
(o) Telephone Features (switch type)
|
|
(p) Tax Code
|
|
(q) Plant District Code
|
|
(r) Remark
|
|
(s) Remark Basic
|
|
(t) Remark Telephone
|
|
(u) Status (see below)
|
|
(v) Connect Through
|
|
(w) Connected Facilities (service uninterrupted from previous tenant)
|
|
(x) Dedicated Inside Plant
|
|
(y) Class of Service
|
|
(z) Destination Address Code
|
|
|
|
Valid statuses are:
|
|
|
|
NON-WORKING Non-working
|
|
WORKING Working
|
|
PEND-OUT Pre-completion disconnect
|
|
SUSPEND Temporary denial for nonpayment
|
|
UNKNOWN Unknown
|
|
|
|
|
|
|
|
OSCAR
|
|
~~~~~
|
|
OSCAR (Optical Storage COM Application Replacement) is a application for
|
|
archival and retrieval of microfiche files used in customer service. OSCAR
|
|
will store the data from BOSS or CARS for up to 30 years. OSCAR is
|
|
operated with these PF keys:
|
|
|
|
PF1 = Main Menu
|
|
PF2 = Bill
|
|
PF3 = Print Verification Screen (and duplicate bill printing)
|
|
PF6 = Previous Bill
|
|
PF7 = Next Bill
|
|
PF11 = Forward/Backward
|
|
|
|
The OSCAR Main Menu will look something like this:
|
|
+-----------------------------------------------------------------------------+
|
|
|CMD (a) MSG (e) |
|
|
| |
|
|
| OSCAR/ONLINE |
|
|
| MENU |
|
|
| |
|
|
| TN: (b) CUS: SUF: |
|
|
| DATE: (c) PRINT RANGE: (f) FINAL: (g) |
|
|
| ACCT CENTER: (d) SUBPEONA: (h) |
|
|
| |
|
|
| |
|
|
| F1=MENU F2=BILL F3=PRINT F4=N/A F5=N/A F6=PREV |
|
|
| F7=NEXT F8=N/A F9=N/A F10=N/A F11=F/B F12=N/A |
|
|
+-----------------------------------------------------------------------------+
|
|
|
|
(a) Command section
|
|
(b) Customer telephone number
|
|
(c) Date (MMYY)
|
|
(d) Account center (see below)
|
|
(e) Message section
|
|
(f) Print Range (number of months to print bills for)
|
|
(g) Final (Y for final, blank for not final)
|
|
(h) Reserved for the Subpeona Compliance Group
|
|
|
|
|
|
Account Center codes are:
|
|
|
|
CO Colorado and Wyoming
|
|
NM New Mexico and Arizona
|
|
NO North Dakota and Minnesota
|
|
OR Oregon
|
|
SO South Dakota, Nebraska, and Iowa
|
|
UT Utah, Idaho, and Montana
|
|
WA Washington
|
|
|
|
|
|
PF2 will bring you to the first OSCAR Bill screen, which will look
|
|
something like this:
|
|
|
|
+-----------------------------------------------------------------------------+
|
|
|CMD MSG |
|
|
| BILL P 1 S 1 |
|
|
| BILL DATE: JUNE 23, 1996 |
|
|
| ACCOUNT NUMBER: |
|
|
| |
|
|
| PAYMENT DUE JUL 12, 1996 |
|
|
| 866 W. TNO Ave |
|
|
| MERIDIAN CO 80301-0869 |
|
|
| AMOUNT DUE $102.88 |
|
|
| |
|
|
|51 03208172009708711 1227021296 000000000000 000000051409 |
|
|
| |
|
|
|PAY U S WEST COMMUNICATIONS |
|
|
|TOTAL DUE |
|
|
| *836229150! |
|
|
+-----------------------------------------------------------------------------+
|
|
|
|
PF11 will take you to the next screen of the bill. 'P' will take you to
|
|
the next page of the bill. 'P' followed by a number will take you to that
|
|
numbered page. PF2 will return you to the first screen of the bill.
|
|
|
|
Here is a sample of the second screen of a bill:
|
|
|
|
+-----------------------------------------------------------------------------+
|
|
|CMD MSG |
|
|
| BILL P 1 S 2 |
|
|
| PAGE 1 |
|
|
| BILL DATE: JUN 23, 1996 |
|
|
| MERIDIAN, CO 80301-0869 ACCOUNT NUMBER: |
|
|
| |
|
|
|PREVIOUS BILL PAYMENTS ADJUSTMENTS PASTDUE |
|
|
| $30.06 $30.06 $0.00 DISREGARD IF PAID $0.00 |
|
|
| |
|
|
|THANK YOU FOR YOUR PAYMENT CURRENT CHARGES $102.88 |
|
|
| |
|
|
| PAYMENT DUE JUL 12, 1996 |
|
|
| |
|
|
| AMOUNT DUE $102.88 |
|
|
| |
|
|
|SUMMARY OF CURRENT CHARGES |
|
|
| |
|
|
| AT&T.............................................................. |
|
|
+-----------------------------------------------------------------------------+
|
|
|
|
|
|
PF3 will bring you to the Print Verification Screen:
|
|
|
|
+-----------------------------------------------------------------------------+
|
|
|CMD MSG PRINT SUCCESSFUL, ENTER NEXT COMMAND |
|
|
| PRINT |
|
|
| |
|
|
|303 343 4053 871(a) B DATE: 0696 (b) FORWARD RANGE: (c) |
|
|
| |
|
|
|NAME: KEVIN MITNICK NO. OF BILLS: (d) |
|
|
| |
|
|
| ADDRESS VERIFICATION |
|
|
|
|
|
|L1: 10288 E. 6TH (e)
|
|
|L2: AURORA CO
|
|
|L3:
|
|
|L4:
|
|
|ZIP: 80010 3612
|
|
+-----------------------------------------------------------------------------+
|
|
|
|
(a) Customer telephone number and account code
|
|
(b) Bill date
|
|
(c) Number of months to print bills for
|
|
(d) Number of copies to print
|
|
(e) Customer address
|
|
|
|
Press PF1 to return to the Main Menu or PF3 to print duplicate bills for
|
|
mailing to the customer address.
|
|
|
|
Other useful commands within OSCAR are 'F' for finding strings and 'R'
|
|
to repeat a find. Use the LOFF command to log off.
|
|
|
|
|
|
|
|
.----------------------------------------------.
|
|
| Part IV: Relevant Acronyms and Abbreviations |
|
|
`----------------------------------------------'
|
|
|
|
ABIL Adjustment Bill
|
|
AC Account Classification
|
|
ANI Automatic Number Identification
|
|
ARBL As Rendered Bill
|
|
ASUM Adjustments Summary
|
|
BD Bank Draft
|
|
BD Bill Date
|
|
BDPP Bank Draft Payment Plan
|
|
BEAR Billed Entity As Rendered
|
|
BESS Billed Entry Status Screen
|
|
BLF Blocking Failure
|
|
BO Business Office
|
|
BOSS Billing and Order Support System
|
|
BP Bill Period
|
|
BSC Business Service Center
|
|
CAMC Corporate Address Maintenance Center
|
|
CARS Customer Access and Retrieval System
|
|
CAS Customer Approval System
|
|
CBR Can Be Reached
|
|
CC Credit Class
|
|
CCH Calling Cards Held
|
|
CCG Current Charges
|
|
CCSR Current Customer Service Record
|
|
CI Credit Information
|
|
CIF Communications Impaired Fund
|
|
CIV Credit Information Verified
|
|
CMC Credit Management Center
|
|
CN Concession Service
|
|
CNA Customer Name and Address
|
|
CNC Call Not Completed
|
|
CNL Customer Name and Locality
|
|
CORD Customer Order Retrieval and Display
|
|
COS Customer's Other Service
|
|
COSMOS Computer System for Mainframe Operations
|
|
CRIS Customer Record Information System
|
|
CSBL Current Status Bill Screen
|
|
CSR Customer Service Record
|
|
CT Carryover Treat History
|
|
CTO Cut-Off
|
|
DAC Directory Assistance Charges
|
|
DAK Denies All Knowledge
|
|
DCK Dishonored Check History
|
|
DDD Direct Distance Dialing
|
|
DEP Deposit
|
|
DN Denial Notice
|
|
DOI Date Of Installation
|
|
DUP Duplicate Billing
|
|
ES Entity Status
|
|
FACS Facility Administration Control System
|
|
FCE Federal Access Charge
|
|
FOMS Frame Operations Management System
|
|
FRN Franchise Fee
|
|
FU Follow-up
|
|
FUSA Frame User assignment System Access
|
|
HB Held Bill
|
|
IC Itemized Calls
|
|
INR Incorrect Rate
|
|
LAL Local Usage Units Allowed
|
|
LCR Local Usage Units Credited
|
|
LCU Local Units Used
|
|
LDD Long Distance Detail
|
|
LDT Legislative Deaf Tax
|
|
LPC Late Payment Charge
|
|
LPC Loop Provisioning Center
|
|
LU Local Usage
|
|
MIG Message Investigation Center
|
|
MIS Miscellaneous
|
|
NOB Number of Bills
|
|
NTN New Telephone Number
|
|
OCC Other Charges and Credits
|
|
OCP Optional Calling Plan
|
|
ONI Operator Number Identification
|
|
OSCAR Optical Storage COM Application Replacement
|
|
OSP Operator Service Provider
|
|
OTN Old Telephone Number
|
|
MPS Message Processing Service
|
|
PADJ Payments and Adjustments
|
|
PB Pay By Date
|
|
PDN Past Due Notice
|
|
PN Position Number
|
|
PPD Preferred Payment Date
|
|
PREMIS Premisis Information System
|
|
PTR Poor Transmission
|
|
QTF Query Treatment Follow-up
|
|
QTFU Query Treatment Follow-up
|
|
RCK Returned Check History
|
|
REB Rebill
|
|
REF Refuse to Pay
|
|
RMKS Remarks
|
|
RP Responsible Party
|
|
RSB Repair Service Bureau
|
|
RSC Repair Service Center
|
|
RT Remove from Treatment
|
|
RTA Remove from Treatment Amount
|
|
S&E Service & Equipment
|
|
SAG Street Address Guide
|
|
SAGA Street Address Guide Area
|
|
TAF Telephone Assistance Fund
|
|
TAP Telephone Assistance Plan
|
|
TAR Tax Area Code
|
|
TCAT Telephone Category
|
|
TIM Timing
|
|
TOPS Traffic Operator Position System
|
|
TRFU Treatment and Follow-Up
|
|
TRMT Treatment
|
|
UBIC Unbilled Itemized Call
|
|
USOC Universal Service Order Code
|
|
PAH Previous Account History
|
|
PIC/PICX Presubscribed Interexchange Carrier
|
|
SCD Selective Carrier Denial
|
|
SI Supplemental Input
|
|
SOLAR Service Order Logistics and Reference
|
|
SONAR Service Order Negotiation and Retrieval
|
|
SOPAD Service Order Provisioning and Distribution
|
|
USF Universal Service Fund
|
|
USOC Universal Service Order Code
|
|
UWM Unregulated Wire Maintenance
|
|
VL Voice Link
|
|
VMS Voice Messaging Service
|
|
WC Wire Center
|
|
WMC Wire Maintenance Contract
|
|
WNO Wrong Number Reached
|
|
|
|
|
|
|
|
.-----------------.
|
|
| Part V: Credits |
|
|
`-----------------'
|
|
|
|
Thanks to Crimson Flash for the USOC and Line Class Codes which were taken
|
|
from his article "The Fine Art of Telephony" in Phrack 40.
|
|
|
|
Thanks to Major for his dedication to gathering information.
|
|
|
|
Thanks to DisordeR for his technical assistance in writing this article.
|
|
|
|
But most of all... thanks to U.S. West for making this all possible.
|
|
|